Privacy Policy
Effective Date:4th Novermber 2025
Website: https://www.sunrisemotel.com.au
1. Introduction
Sunrise Motel (“we”, “us”, “our”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make a booking, or stay with us.
2. What Information We Collect
We may collect the following types of personal information:
– **Contact details:** name, email address, phone number, postal address
– **Booking information:** check-in/check-out dates, room preferences, payment details
– **Identification documents:** passport or driver’s licence (for verification purposes)
– **Website usage data:** IP address, browser type, pages visited, and cookies
– **Marketing preferences:** subscription status, feedback, and survey responses
– Outdoor surveillance Video and/or Audio: to maintain security and safety in our premises;
3. How We Collect Information
We collect personal information through:
– Our website booking forms
– Phone and email communications
– In-person check-ins and registration
– Third-party booking platforms (e.g., Booking.com, Expedia)
– Cookies and analytics tools (e.g., Google Analytics)
– CCTV and Audio monitoring
4. Why We Collect Your Information
We use your information to:
– Process bookings and payments
– Communicate with you about your stay
– Improve our services and website
– Send promotional offers (only with your consent)
– Comply with legal obligations
– To prevent or investigate any actual or suspected misconduct, fraud or unlawful activity;
Marketing
Where applicable Sunrise Motel will use your personal information to contact you via mail, SMS, email, telephone or online to tell you about news, special offers, products and services that you might be interested in. We do this where you have consented to receiving such information or it is related to the purpose for which we collected your personal information. You can contact us to update your marketing preferences at any time and we will include an unsubscribe facility on all marketing communications sent to you.
Surveillance
For the safety and security of all staff and guests, all persons’ movements within and around Sunrise Motel venue are subject to video and audio monitoring and recording by security and surveillance systems, including CCTV recordings. Details of suspected or actual illegal or improper conduct may be shared with regulators, law enforcement bodies.
5. Disclosure of Personal Information
We may share your information with:
– Payment processors and booking platforms
– IT service providers and website hosts
– Legal or regulatory authorities if required
– Our business partners (e.g., local tour operators) only with your consent
We do not sell or rent your personal information to third parties.
6. International Visitors
If you are visiting from outside Australia, your personal information may be processed in Australia. By using our services, you consent to this transfer and processing.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure servers, encrypted transactions, and restricted access protocols.
8. Access and Correction
You may request access to or correction of your personal information by contacting us at [Insert Contact Email]. We will respond within a reasonable timeframe.
9. Cookies and Tracking
Our website uses cookies to enhance user experience and collect usage data. You can manage cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this policy or your personal information, please contact:
Website: https://www.sunrisemotel.com.au
Address: 85-87 Vermont Streert, Barooga, NSW, 3644, Australia
Email: info@sunrisemotel.com.au
Phone: (03) 5873 4402
Last Edited on 2016-02-04
